AFTER-SALES SERVICE

Royal Technology understands well that after-sales service is a critical component of the customer experience that involves providing support, assistance, and maintenance to customers after they have purchased our PVD vacuum coating equipment. An effective after-sales service plays a crucial role in customer satisfaction, loyalty, and retention.

Tell us your demands and test our service!

Royal Technology understands the machine’s delivery to end user’s site is not the finish, technically saying it is the start of our majority job. Our goal is to see the machine brings values to customer as early as possible.

Equipment installation and Operator’s Training:

Our qualified technicians are sent to your site to ensure a proper assemble and operation training to guarantee the coatings’ perfect product finishing.

We understand the high coating quality products bring your more profits and business, good reputation.

Machine’s smooth running without break down is crucial for your business. Thus, every project is equipped with a standardized maintenance tool kit and customized consumption material’s kit, spare parts kit, those are used for at least 1 year.

During equipment installation and training period, we are strive to provide you the excellent training, so you can operate the whole coating line independently and smoothly.

Customer Support:

Providing responsive and helpful customer support through various channels such as phone, email, chat, or in-person assistance.

Technical Assistance:

Offering technical support, troubleshooting guidance, and product maintenance services to resolve issues and ensure optimal product performance.

Warranty and Repair Services:

Honoring warranties, facilitating repairs, replacements, or returns for defective products or components to uphold product quality and customer trust.

Machine’s Training:

Conducting machine training sessions, workshops, or tutorials to educate customers on product usage, features, and best practices.

Feedback Collection:

Gathering feedback from customers about their experience, satisfaction levels, and suggestions for improvement to enhance future machines and services.

Complaint Handling:

Addressing customer complaints promptly, professionally, and effectively to resolve issues and maintain customer satisfaction.

Besides, please contact us :

If you are planning a PVD coating business operation;

If you want to replenish and / or redistribute your existing coating equipment;

If you have any coating issues on equipment installation and maintenance;

If you are looking for the newest coating processes and solutions;

If you are looking for a professional team to provide Equipment maintenance and repair service, leak detection, PVD equipment removal and installation, PVD coating machine’s converting and much more.

If what you are looking for is not listed above, then please feel free to get in touch with us and discuss your issue. We will gladly give a free consultation.

Royal Technology is looking forward to cooperating with your company and be an active part to your success.